Last updated: 2026-10-13. The full, authoritative Terms of Service are published at creofleuratelier.com/terms. The summary below reflects the operative provisions. In the event of any inconsistency between this summary and the full Terms, the full Terms control.
By accessing or using the Creo Fleur Atelier site or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy. If you do not agree, do not use the Site or place an order.
You must be at least 18 years of age, or the age of majority in your jurisdiction, to place an order. Orders placed by minors will be cancelled and refunded.
Prices are shown in the selected currency. Displayed product prices include applicable sales tax collected by Creo. Import duties and customs charges are separate where applicable. The price and tax breakdown shown at checkout govern your order.
Small differences in screen colour or print placement can occur. This does not excuse the wrong design, material, size or cut, faulty stitching, or a material difference from the description or published measurements. We do not apply an undisclosed blanket size tolerance to dismiss a claim.
You may cancel within 24 hours of placing your order for a full refund. Email returns@creofleuratelier.com with your order number; the time you send your request counts, not when we reply.
After this window, contact us promptly. We will check the actual production status before confirming whether a change or cancellation is possible. Order confirmation alone does not mean production has begun. This does not limit any statutory cancellation right.
Standard catalogue pieces made after you order are not automatically final sale. We accept voluntary domestic returns for genuine fit issues, such as a piece being too small or too large, including when the size supplied is correct. Contact returns@creofleuratelier.com before sending it back. Eligible returns received within 14 calendar days of delivery qualify for a refund to the original payment method or store credit; eligible returns received on days 15-21 qualify for store credit. A size exchange may be requested within the same window, subject to availability and the new piece's production time. A change of preference alone is not a voluntary return reason. Genuinely personalised or individually altered pieces are excluded from this voluntary fit-return offer unless we agree otherwise; faulty-item and statutory rights remain unaffected.
For a confirmed faulty, damaged or incorrectly supplied piece, you may choose a replacement or a full refund to your original payment method. A repair or store credit is available only if you agree; store credit is never required instead of a refund you are entitled to. Any additional remedies required by law remain available.
See our Return & Refund Policy for the full conditions.
All Site content — imagery, copy, original silk compositions, leather illustrations, the atelier visual identity — is the property of Creo Fleur Atelier or its licensors. You may save individual product images to a personal mood board and share Site links on social media with attribution. You may not bulk-scrape, reproduce, redistribute, train any AI model on, or commercially exploit any Site content without our written permission. By submitting customer content (reviews, photographs, testimonials), you grant us a worldwide, royalty-free, sublicensable licence to use it for marketing.
Compositions are designed at our Hoboken NJ atelier. Production is performed by professional garment workers at our London atelier: reactive-dye printing on pure silk (or the appropriate substrate for non-silk products), followed by hand cutting, sewing, and finishing. Compositions may include AI-assisted rendering tools under our curatorial direction; final compositions are original works attributable to Creo Fleur Atelier. The physical production is performed by human professional garment workers and is not AI-generated.
Free standard shipping is available to our supported destinations. Made in 5 days. Delivered in the next 5. Around 10 calendar days, all told. Delivery is estimated, not guaranteed. Destination, holidays, customs and carrier delays may affect arrival.
Where we arrange delivery, we remain responsible for loss or damage until the piece is delivered to you or your nominated recipient. Ownership passes on delivery once payment is complete.
If your parcel is overdue or tracking shows delivered but it has not arrived, contact us with your order number. We will investigate with the carrier. If it is confirmed lost before delivery, you may choose a replacement or a full refund. Carrier enquiries do not override your statutory remedies. Please tell us promptly about an incorrect delivery address so we can explore the available options.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms.
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS OR REQUIRED BY APPLICABLE LAW, THE SITE, ALL CONTENT, AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. We warrant against manufacturing defects for one (1) year from delivery; this is the only warranty we provide and it does not affect your statutory consumer rights where they apply by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CREO FLEUR ATELIER, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SITE OR ANY PRODUCT. Our aggregate liability for any direct damages is capped at the total amount you paid for the specific product giving rise to the claim.
Any dispute arising out of or relating to these Terms, the Site, or any product will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Hudson County, New Jersey. You waive any right to a jury trial and to participate in any class action or class arbitration. EU and UK consumer-rights provisions apply where mandatory; nothing in this clause prevents a consumer from pursuing recourse under those mandatory protections.
Pieces are sold for personal use only. Bulk resale, drop-shipping, marketplace listing of new-condition pieces with the Creo Fleur Atelier name, or registration of confusingly-similar trademarks or domains is prohibited. We will enforce.
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after a posted revision constitutes acceptance of the revised Terms.
Questions about these Terms: legal@creofleuratelier.com
Creo Fleur Atelier · 50 Harrison Street, Hoboken NJ 07030, United States · +1 (551) 359-8998
The full Terms of Service, including additional sections on customer content, force majeure, jurisdiction, AI-content disclosures, and the complete production-process transparency statement, are published at creofleuratelier.com/terms.