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Designed in Hoboken, New Jersey; made to order in London.

Material composition varies by piece. Check the Composition section on the product page for the fabric or leather used in that item.

Use the sizes and measurements listed for the specific piece. Made-to-order means produced after purchase; it does not mean made to your measurements. If fit information is missing, contact atelier@creofleuratelier.com before ordering.

Follow the care label and the instructions on the product page. If you are unsure whether a piece can be washed, ask the atelier before treating it. Avoid prolonged direct sunlight and store it clean and dry.

Made in 5 days. Delivered in the next 5. Around 10 calendar days, all told. Standard delivery: 5 calendar days after dispatch. International delivery: 5 calendar days after dispatch.

Free shipping. No minimum spend, for domestic and international orders to available destinations. Taxes and any import duties are separate.

Yes. Free shipping. Check available destinations at checkout. Made in 5 days. Delivered in the next 5. Around 10 calendar days, all told. See Shipping & Returns for customs and duties information.

Sign in to your account to view your orders, or use the tracking link in your dispatch email. If you need help, write to orders@creofleuratelier.com with your order number.

You may cancel within 24 hours of placing your order for a full refund. Email returns@creofleuratelier.com with your order number; the time you send your request counts, not when we reply. After this window, contact us promptly. We will check the actual production status before confirming whether a change or cancellation is possible. Order confirmation alone does not mean production has begun. This does not limit any statutory cancellation right.

Eligible fit returns and exchanges are welcome, including standard made-to-order pieces, subject to return conditions and inspection. Faulty items and statutory returns remain covered. You may cancel within 24 hours of placing your order for a full refund. Email returns@creofleuratelier.com with your order number; the time you send your request counts, not when we reply. This policy does not affect your statutory rights. See Shipping & Returns and Terms section 17 for the full policy, including any piece explicitly marked in-stock.

If your piece arrives damaged, faulty, incorrect or materially different from its description, email returns@creofleuratelier.com. We will help resolve it. For delivery damage, contact us as soon as possible, ideally within 48 hours. Photograph the piece and packaging if possible, and keep them while we investigate. A later report does not automatically invalidate your claim. For a confirmed faulty, damaged or incorrectly supplied piece, you may choose a replacement or a full refund to your original payment method. A repair or store credit is available only if you agree; store credit is never required instead of a refund you are entitled to. Any additional remedies required by law remain available.

If your piece arrives damaged, faulty, incorrect or materially different from its description, email returns@creofleuratelier.com. We will help resolve it. Include your order number or other proof of purchase, a description of the issue, and your preferred resolution. If possible, attach a full view, a close-up of the issue and the label or packaging. If you cannot provide photographs, contact us for help; photographs are not a condition of your statutory rights. Contact Creo before sending a piece back so we can provide the correct return address and instructions. Do not send it directly to our manufacturing partner or the address on the parcel without our instructions. Keep proof of posting and use a tracked service. A return-authorisation request must not delay or prevent a valid statutory cancellation.

Where UK or EU consumer withdrawal rules apply, non-personalised online purchases can be cancelled without giving a reason within 14 days after delivery, with another 14 days to send the goods back after notifying us. The exception is for goods genuinely made to your individual specifications or clearly personalised, not simply made after you order from our standard catalogue. You may inspect or try on a piece as you would in a shop; handling beyond that may result in a lawful deduction for diminished value. Faulty-item rights apply even to personalised pieces. For a valid statutory withdrawal, we refund the item price and the applicable standard outbound delivery charge, not any extra charge for an upgraded service. Refunds are due within 14 days of cancellation, although where permitted we may withhold payment until the goods arrive or you provide evidence of return, whichever is earlier. No restocking or production fee applies to a valid statutory withdrawal. Other non-waivable local consumer rights remain protected.

For a confirmed faulty, damaged or incorrect piece, Creo covers reasonable return-shipping costs. We will arrange a label or agree reimbursement before you post it. For a voluntary fit return or statutory withdrawal of a non-faulty item, you pay the direct return cost unless we agree otherwise or law requires us to pay. Original packaging is helpful for faulty items but is not required to exercise statutory rights.

Eligible refunds are processed to the original payment method within 5-7 business days after approval, or receipt of a required return, subject to any shorter legal deadline. Your bank may take additional time to display the credit. Exchanges and store credit are processed within 3-5 business days of receiving an eligible return. We explain any lawful deduction before processing it. Supplier cancellation charges are not automatically deducted from your refund.

If your parcel is overdue or tracking shows delivered but it has not arrived, contact us with your order number. We will investigate with the carrier. If it is confirmed lost before delivery, you may choose a replacement or a full refund. Carrier enquiries do not override your statutory remedies. Please tell us promptly about an incorrect delivery address so we can explore the available options.

Contact atelier@creofleuratelier.com with the product link and your request before ordering. Any available options, price and timing need to be confirmed for that piece.

Send the product link, destination and required date to atelier@creofleuratelier.com before ordering. Production time and shipping transit are separate; an enquiry does not guarantee arrival by that date.